FAQs

The Harrison has a parking permit process and offers free surface lot parking options for our residents.

Contact our leasing office if you have any questions regarding our community’s parking policies, including guest parking rules.

Yes, The Harrison currently has a parking permit process in place to help keep track of resident vehicles and safeguard our community from unwanted visitors.

Please contact the leasing office if you have any questions about using our parking permits or would like to discuss the resident parking policies at our community.

If you switch vehicles, get a new car, or drive a rental temporarily, notify us right away so your parking registration can be updated. Usually, we can issue a temporary pass for a rental and update your registered vehicle information for a new car, which helps prevent your vehicle from being flagged during parking enforcement.

Contact our leasing office for the fastest way to update your vehicle details and confirm where to park your vehicle so you can avoid any potential parking fees and hassles of being towed.

If your rent payment is late, the available payment methods may be limited. The fastest way to avoid confusion is to contact our leasing office right away so the team can tell you which payment options are currently available and what total amount is needed, including any applicable late fees.

If you think you may be late on a rent payment, reaching out early can help you understand next steps, avoid additional fees, and get back on track as quickly as possible.

In case of a fire, exit your apartment immediately, then call 911 and report the fire. Once 911 has been informed, please contact our leasing office, but calling the office first will delay emergency response time.

The Harrison conveniently offers two trash compactors located at both entrances on either side of the community.

If you need help finding the community trash compactors or have any questions about our offered Valet Trash Service, please contact the leasing office and a member of our friendly onsite team will gladly assist you!

The Harrison is proudly managed by Venterra Realty, a trusted industry leader with a deep commitment to providing a superior resident experience and caring customer service to over 40,000 residents across more than 90 apartment communities.

As part of the Venterra Living family, The Harrison offers a higher standard of apartment living with thoughtful service, modern design, flexible spaces, and a genuine people-first approach. Our on-site team is here to make you feel welcome and keep the community well cared for, so it’s easy to settle in and feel at home.

Ready to experience spacious pet-friendly apartment homes, modern amenities, and a smoother day-to-day routine? Contact our leasing office or click here to schedule a tour and discover the connected, comfortable lifestyle waiting for you at The Harrison Apartments in Midtown Atlanta GA.

Absolutely! The Harrison offers flexible touring options, including virtual, self-guided, and in-person tours, so you can check out our apartments and community amenities whenever and however it works best for you. Whether you want to explore from home, tour on your own schedule, or walk the community with a member of our leasing team, we make it easy to see our spacious apartment homes, flexible floor plans, and modern amenities before you apply.

If you prefer to start right away, you can take a virtual tour anytime from the Gallery page on our website. It’s a great way to explore available layouts, view finishes and features, and get a feel for the community spaces from anywhere, whenever it’s convenient.

Want the full in-person experience? Self-guided tours let you tour our amenities and model apartments at your own pace and see the community up close. Self-guided tours can be scheduled from 6 AM to 8 PM any day of the week, even on holidays, which works perfectly for busy schedules.

If you would rather tour with one of our friendly leasing professionals, in-person tours are available during our leasing office hours listed below:

In-Person Tour Schedule & Leasing Office Hours
Monday: 10 AM – 6 PM
Tuesday: 10 AM – 6 PM
Wednesday: 10 AM – 6 PM
Thursday: 10 AM – 6 PM
Friday: 10 AM – 6 PM
Saturday: 10 AM – 5 PM
Sunday: Closed

Ready to see The Harrison for yourself? Contact our leasing office or click here and schedule a tour to view available apartments, compare floor plans, and find the right apartment home that fits your move-in timeline and your lifestyle.

Yes, you can take a Self-Guided Tour of your favorite apartment layout and check out our community from 6 AM to 8 PM any day of the week, even on holidays! We offer flexible touring hours so you can explore The Harrison whenever it’s most convenient for you.

If you’re ready to see our pet-friendly apartments, modern amenities, and resort-style community spaces up close, contact our leasing office or click here to schedule your Self-Guided Tour.

Applying for an apartment at The Harrison is simple. First, complete the online application through SMARTLEASING. Next, submit any requested verification items so we can finalize your approval. Once approved, you can reserve your apartment by paying your reservation fee using the link provided in your approval email.

Fast & Free Application Process with SMARTLEASING:
The Harrison uses SMARTLEASING, Venterra’s fast and free online leasing platform that makes applying for an apartment refreshingly easy. SMARTLEASING offers a quick and convenient way to complete your application from anywhere, so you can keep your plans moving forward without unnecessary delays. In most cases, applicants receive an approval decision in about 5 minutes, which means you can go from “just browsing” to confidently choosing the right apartment and move-in date for you without long waiting periods or extra hassle.

With SMARTLEASING, there’s no delay and no upfront cost just to apply, so you can focus on the fun part: comparing floor plans, checking availability, and securing your new home with a leasing experience that’s simple, streamlined, and stress-free.

30-Day Live It. Love It. Guarantee™ at The Harrison
From the moment you move in at The Harrison, your happiness truly matters to us. That’s why every apartment home in our community must pass our TQMR™ (Total Quality Make Ready) process. This thorough 200-point inspection ensures your apartment meets Venterra’s high standards of quality before you receive your keys.

Our 30-Day, Live It. Love It. Guarantee™ allows you to move out within the first 30 days without any penalties, fees, or hassles if you’re not completely satisfied with your apartment for any reason. This adds another level of comfort when choosing our community, and it’s one of the many ways we’re committed to providing a worry-free, higher-quality living experience to our residents.

For full details about our leasing application process, including deposits, qualification criteria, required documentation, and next steps, our leasing team is here to help. You can also start your application directly through our SMARTLEASING streamlined digital leasing platform.

Want help choosing the right floor plan or timing your move-in date? Contact our leasing office, and our friendly onsite team can walk you through availability and lease terms or answer any questions you have about applying for an apartment at our community.

The Harrison offers flexible lease terms designed to fit your lifestyle, timeline, and budget. Depending on current availability, residents can choose from short-term and long-term lease options, making it easy to find the plan that works best for you—whether you’re relocating for work, planning a long-term stay, or simply looking for flexibility.

If you have any questions about available lease terms at The Harrison, please contact our leasing office. Since lease length can affect monthly pricing, our leasing team is always available to help you review your lease options and select the best fit for your needs.

Yes, online leasing is available at The Harrison through SMARTLEASING, Venterra’s streamlined digital leasing platform designed to make finding and securing your next apartment feel refreshingly easy. SMARTLEASING allows you to apply from anywhere at any time and, in many cases, you will receive an approval decision in about 5 minutes, so you can move forward quickly and confidently.

With SMARTLEASING, you can accomplish all the important leasing steps at your convenience, including:
• Browsing floor plans and checking current availability
• Viewing real-time pricing and any move-in specials
• Complete your application online and upload required documents
• Submit everything digitally—no need to visit the office to get started

Our residents love SMARTLEASING because it takes the stress out of finding and securing an apartment. The process is designed to be fast, with approvals often coming through in minutes, and it’s free to apply, so you can explore your options without paying upfront fees just to get started. It’s also refreshingly simple: you complete the online application, receive a quick decision, and then choose the apartment home that fits your lifestyle and move-in timing. Best of all, SMARTLEASING helps you avoid long waiting periods and unnecessary hoops, so you can focus on the exciting part: finding your next home and planning your move with confidence.

When you’re ready, you can start your application directly through SMARTLEASING and move through the process in a few simple steps.

If you would like a little guidance along the way, contact our leasing team. We’re happy to answer any questions, help you compare layouts, discuss lease terms, and determine the best timing for your move-in schedule.

SMARTLEASING is Venterra’s online leasing and apartment application platform designed to make renting an apartment feel simple, quick, and stress-free. Instead of printing paperwork or waiting days for next steps, you can complete your application online in just a few minutes and, in many cases, receive a decision in about 5 minutes, so you can move forward with confidence.

With SMARTLEASING, you can take care of the most important leasing steps from anywhere, including checking apartment availability, reviewing floor plans, and moving through the application process digitally. Once you’re approved, you can move on to reserving your new apartment at a Venterra community and planning your move-in timeline with less hassle and more clarity.

Why Our Residents Love SMARTLEASING:
• It’s Fast: Approvals usually arrive in minutes
• It’s Free: You pay nothing to apply
• It’s Simple: Just apply, get approved, and choose your new home
• It’s Stress-Free: No upfront costs or long waiting periods

SMARTLEASING makes finding your new apartment quick, convenient, and budget-friendly, giving you a seamless start to your move. When you’re ready, you can start your application directly through SMARTLEASING and move through the process in a few simple steps.

Application requirements can sometimes vary, but many applicants are asked to provide standard screening items when applying for an apartment at The Harrison, such as:
• Income verification (typically your two most recent paycheck stubs)
• Credit history review
• Criminal background check

When evaluating applications, we consider three primary factors:
1. Criminal history
2. Credit history
3. Current income

These criteria help ensure a smooth and fair leasing process for everyone.

For full details about the application process, including deposits, qualification criteria, required documentation, or next steps, contact our leasing team, and we can help. You can also start your application directly through SMARTLEASING, our streamlined digital leasing platform.

No, it is completely free to apply for an apartment at The Harrison through SMARTLEASING, our fast, easy, and resident-friendly application platform. You can apply online in just a few minutes, and you won’t pay anything unless you’re approved and you decide to reserve an apartment home.

Once your application is submitted, SMARTLEASING typically takes about 5 minutes to quickly provide a decision. After you’re approved, you’ll receive an approval email with a secure link to the payment portal where you can pay your reservation fee to officially hold your selected apartment.

SMARTLEASING is built for convenience, which is why so many residents prefer it. It keeps things moving and removes a major barrier by letting you apply without paying anything up front. The steps are straightforward from start to finish, so you can apply online, get a quick decision, and then focus on selecting the apartment home and move-in date that fit your plans. The result is a smoother, more relaxed leasing experience with fewer delays and less uncertainty.

If you would like help choosing the right layout, comparing pricing, or lining up the best move-in date, our leasing team is here for you. Just contact us, and we will gladly walk you through your options, answer questions, and help you take the next step toward finding your new home.

When you’re ready, you can start your application directly through SMARTLEASING and move quickly through the leasing process.

The screening process at The Harrison is designed to be clear, consistent, and focused on qualifying criteria. When you apply, we review key factors such as credit history, income verification, and screening results as required by our criteria. In some cases, we may request additional documentation to confirm information and keep the process moving quickly.

If you have questions about what you will need before you apply, contact our leasing team. We’re happy to explain the steps and help you prepare. Our goal is to make the application process feel seamless and straightforward.

Income verification requirements can vary, but many applicants are asked to provide their two most recent pay stubs or other proof of income. Depending on your situation, you may be able to provide additional documentation such as an offer letter, bank statements, or other supporting documents that meet the community’s criteria.

Contact our leasing office for the exact list of acceptable documents. If you want a smoother application experience, it helps to gather your income documentation before you apply so you can move from application to approval with fewer steps.

Yes. As part of the application screening process, a third party may run a background check on each applicant and, when applicable, on any occupants being added to the lease. Results are evaluated using the community’s screening criteria to help maintain a consistent and responsible approval process.

Contact our leasing office if you have questions about how screening is handled at our community. Our friendly onsite team can help you understand what to expect and explain the steps so you can apply with ease and confidence.

Contact our leasing office for the exact occupancy limits for your chosen floor plan. We are happy to help you find an apartment that fits your household needs and guide you through the entire leasing process, from touring the community to moving into your new spacious apartment.

After you are approved, you will receive an approval email that includes a link to your payment portal. Use that link to securely enter your payment information and submit your reservation fee to hold your apartment. This step helps confirm your selection and keeps your move-in plans on track.

Contact our leasing office if you need help with reservation timelines, fee details, locating your payment link, or confirming your move-in date. If you are trying to reserve quickly, we recommend paying the reservation fee as soon as possible after approval since availability can change.

Yes, scheduling an in-person appointment with our leasing team is strongly recommended. While your primary lease contract is digitally signed through our online leasing platform, a few required addenda may need a physical signature. To make this process smooth and stress-free, we encourage all approved applicants to complete their lease paperwork before move-in day, so we can ensure your lease terms are clear, your move-in date is confirmed, and you leave with everything completed.

Just let us know the date and time that works for you, and our team will book some time to walk you through and complete any final paperwork and answer any remaining questions.

Contact our leasing office for exact details on any lease paperwork you still need to sign and whether any remaining move-in steps should be completed in person. If you want the fastest path from approval to move-in, ask our team what documents to bring and what deadlines to keep in mind.

DocuSign is an electronic signature tool that allows you to review and sign leasing documents online. It helps make the leasing process more convenient because you can sign from your computer or phone without needing to print paperwork. This can be especially helpful if you are coordinating a move, comparing lease terms, or finalizing details from out of town.

Contact our leasing office if you have questions about which documents are signed electronically and which items may require in person review. If you did not receive your DocuSign email, the leasing team can resend it and help you complete your paperwork quickly.

For safety and security reasons, our community does not typically accept cash payments. Most residents pay rent online through our SMARTHUB resident portal using an electronic payment method like ACH, debit, or credit.You may also be able to pay by personal check.

Contact our leasing office to confirm accepted payment methods and any requirements for certified funds in special situations.

SMARTHUB is Venterra’s secure, easy-to-use online resident portal that gives you full digital access to the apartment services at our community.

Through SMARTHUB, residents can easily manage important tasks anytime, anywhere, including:
• Paying rent online
• Setting up automatic payments and Venterra’s monthly AutoPay Discount
• Submitting routine maintenance and handyman service requests
• Tracking service updates
• Receiving community updates, alerts, and notifications
• Managing personal account information
• Accessing digital resources that make life easier

SMARTHUB is designed to make everyday living more convenient and help you stay connected to your home, the community, and our onsite team.

If you have any questions about navigating the SMARTHUB resident portal, contact our leasing office, and a friendly team member can help walk you through how to use SMARTHUB to easily access apartment services and other awesome perks offered at our community.

Enjoy monthly savings with the SMARTHUB AutoPay feature exclusively offered at Venterra communities! Once you become a resident at The Harrison, setting up AutoPay through the SMARTHUB resident portal qualifies you for Venterra’s AutoPay Discount.

Residents receive a $20 monthly rent discount simply for enrolling in automatic payments—an added perk that makes budgeting easier while saving money each month.

Yes! Unlike many apartment communities, Venterra offers SMARTHUB accounts for prospective renters before they become a resident, so you can access helpful tools, get organized early, and enjoy a smoother leasing experience. With SMARTHUB, you can manage important steps in the process, such as reviewing information, staying in touch with the leasing team, and keeping your next steps in one place as you shop for apartments.

With a prospective-renter SMARTHUB account, you can:
• Create personalized price quotes
• Check apartment availability in real time
• Set appointments or schedule tours
• Save your favorite floor plans
• Start your online application whenever you’re ready

It’s your own private space to explore our community and manage the leasing process from start to finish.

Contact our leasing office if you have questions about what you can access before move-in. If you are ready, the next best step is to schedule a tour, explore floor plans, and apply online when you find the right fit.

Yes, designated hours for move-in and move-out at The Harrison are 11 AM to 4 PM, while our leasing office is open. This timing helps to ensure you can easily pick up your new resident package or return any community access devices, like keys, fobs, and remotes, directly to our onsite team.

If you need to move outside these hours, please contact our leasing office as soon as possible. Letting us know ahead of time allows us to confirm your moving date, coordinate pickup or return of community access devices, and help you avoid any issues (or potential fees) during the moving process.

Tuesdays

Yes, only on one side of the property.

The entrances of both sides of property.

Xfinity/ 1.1 Gig/ 1-833-501-1893

Georgia Power/ 888-660-5890

Your SMARTHUB account is typically created when you apply through SMARTLEASING, which helps make the move-in process smoother. You can create a resident SMARTHUB account by visiting the SMARTHUB portal login page and selecting “Sign Up” or “Create Account.” Once your account is active, you can use SMARTHUB to pay rent online, submit and track service requests, message the onsite team, and more.

If you are unsure whether your SMARTHUB account is active yet, or you cannot log in, contact our leasing office and we will help you confirm access and get you connected quickly.

Our community offers several convenient ways to pay rent, so you have the flexibility to choose what works best for your schedule and lifestyle. Many residents pay online through our SMARTHUB resident portal using an ACH bank draft, debit card, or credit card. If you prefer to pay in person, our leasing office can explain accepted payment options and any deadlines.

If you are moving in soon or paying rent for the first time, contact our leasing office to confirm your rent due date, how to set up recurring payments, and the best way to avoid late fees.

Monthly rent at The Harrison includes full access to our modern community amenities, Smart Home Technology features, and superior resident services, but utilities such as electricity, water, sewer, and trash are typically billed separately.

To make budgeting simple, we use a streamlined and transparent utility management system that allows our residents to easily manage their monthly payments through the SMARTHUB resident portal. From electric setup to water billing, The Harrison makes it easy for residents to stay informed and in control.

For exact utility service details, estimated monthly costs, and help viewing your utility service charges in the SMARTHUB resident portal, please contact our leasing office. Our friendly on-site team is happy to help you prepare for move-in and ensure you have everything you need for a smooth transition into your new apartment home.

Residents at The Harrison don’t have to worry about finding, contacting, or scheduling any services for water or electricity. Our community provides all utility services, and your utility charges are all billed through Venterra. Costs will be clearly itemized on your bill, so you always know what you’re paying for.

Contact our leasing office to confirm how and when water and electricity services are billed at our community, and find out how to view your utility service charges in the SMARTHUB resident portal.

After your application is approved (and you finish your happy dance!), you’ll simply contact the electric provider of your choice to set up the service for your apartment. This gives you complete flexibility to choose a provider that fits your budget and energy plan preferences.

A few helpful tips for finding the right electric provider:
• Some electric companies do not allow service to be scheduled more than 30 days in advance.
• If you’re moving in later, mark your calendar to set up electricity a few weeks before moving in.
• Be sure to provide your electricity account number to our leasing office before your move-in date.

If you would like more details about utility services and estimated monthly costs, contact our leasing office. Our friendly onsite team is always happy to help answer your questions to make sure you feel prepared for move-in and you have everything you need for a smooth transition into your new apartment.

Georgia Power/ 888-660-5890

At apartment communities, water bills are generally calculated in one of two ways. Some communities use a “true usage” measurement, where your bill is based on the amount of water your apartment home uses. Other communities use an allocation method, where the property’s overall water usage is divided among apartments using factors such as apartment size and the number of occupants, after common area use is accounted for.

For example, with the Allocation Billing method:
• A smaller apartment with one resident would pay the smallest share.
• A larger apartment with more allowable occupants would pay a larger share.

To ensure you know exactly what to expect on your water bill, reach out to our leasing team so we can confirm the method used at our Venterra community, which will be either:
1. True Measure Billing: You pay only for the water you personally use, based on actual consumption.
2. Allocation Billing: Your bill is a proportionate share of the community’s total water usage, based on the square footage of your apartment and the number of occupants.

Both methods are designed to keep water billing fair, predictable, and easy to understand.

Contact our leasing office to confirm how and when water is billed at our community, and find out where you can view your utility service charges in the SMARTHUB resident portal.

Trash and sewer services may also be billed separately, depending on local utility structures and city requirements. Costs will be clearly itemized on your bill, so you always know what you’re paying for.

Contact our leasing office to confirm how and when trash and sewer services are billed at our community, and find out where you can view your utility service charges in the SMARTHUB resident portal.

Valet Trash Service at The Harrison is available Monday, Wednesday, Thursday, Saturday, and Sunday, with no pickup on Tuesday or Friday.

On trash pickup days, you can set your trash out after 6 PM by placing a tied 13-gallon trash bag in your trash container outside your door. Please remember to bring the container back inside by 9 AM the next morning. If trash or containers are left outside after the approved days or timeframes for the trash pickup window, trash violation fees may apply.

Contact our leasing office if you have any questions about trash pickup at The Harrison. We can also confirm how and when trash services are billed at our community, and help you find where to view your utility service charges in the SMARTHUB resident portal.

Yes, The Harrison offers pest control services for our apartment homes, typically on Tuesdays. You can find the community’s schedule for Pest Control Services in your move-in materials or by reaching out to a member of our onsite team in the leasing office.

If you are seeing an issue that needs attention sooner, submitting a service request through the SMARTHUB resident portal helps our team route your request to the right support quickly.

Pest Control Service Days at The Harrison: Tuesdays

Contact the leasing office to confirm scheduling or if you have any questions about our Pest Control Services, like how to prepare your home for the service visit, what pests are covered, and what to expect before and after treatment.

Residents at The Harrison can usually submit a service request through the SMARTHUB resident portal to schedule routine Pest Control Services for your apartment home. Submitting through SMARTHUB is often the fastest and easiest option because it allows you to document the issue, share additional details, and track service request updates in one place. You can also connect with our leasing office by sending an email, calling us, or stopping by in person to talk to one of our friendly onsite team members.

When requesting Pest Control Services, please make sure to include as much helpful information as possible, like where you are seeing activity (e.g., kitchen, bathroom, closets, etc.), when it started, and whether maintenance has permission to enter your apartment if you’re not home.

Weekly Pest Control Services at The Harrison Every Tuesday

Contact our leasing office to confirm your Pest Control Services request was received and your apartment has been added to the service schedule, as well as determine whether you can be added to the next service day.

Pest Control Services are typically provided on Tuesdays at The Harrison. You can find our community’s schedule for Pest Control Services listed in your move-in materials or by reaching out to a member of our onsite team in the leasing office.

Pest Control Services Day at The Harrison: Tuesdays

If you have any questions about the Pest Control Services, like how to prepare your apartment home for the service visit, what pests are covered, and what to expect before and after treatment, please contact our leasing office.

Pest control prep is usually quick and simple. Before a standard pest control visit, please:
• Put away all food, including pet food, to keep it protected
• Make sure all counters and treatment areas are accessible

If you have pets, please make sure to secure them comfortably in a crate, a closed room, or as directed by our community office so the technician can complete the service safely and efficiently.

Some treatments may require additional prep depending on the type of service being performed. Our onsite team or the pest control provider will let you know if anything extra is needed, such as moving items away from baseboards, clearing under sinks, or temporarily relocating certain belongings.

If you have concerns about sensitivities, small children, or pets, please contact the leasing office in advance so you know exactly what to expect.

Xfinity/ 1.1 Gig/ 1-833-501-1893

The provider for our community is Xfinity cable. Please reach out to the service provider to initiate your service setup, or you can contact our leasing office for questions or help in getting your services started.

Yes, in many cases you can choose satellite service instead of cable, as long as the installation follows our community guidelines and does not damage the building or create safety issues.

The installer may need to follow specific placement rules, so please contact our leasing office before scheduling the installation. Our friendly onsite team can share the approved installation guidelines and discuss any deposits, restrictions, or documentation needed so your setup is easy and compliant.

Yes, The Harrison offers comprehensive, resident-focused Maintenance Services, including 24/7 Emergency Maintenance, routine service requests, and even optional Handyman Services to make apartment living easier and more convenient. Our professional on-site maintenance team is dedicated to providing quick, reliable, high-quality service that helps keep your apartment home and community running smoothly.

Fast & Easy Service Requests:
For non-emergency repairs, residents can submit routine service requests through the SMARTHUB resident portal. Our Maintenance team handles these requests promptly, ensuring your home is always comfortable and everything in your apartment stays in excellent working order.

Have questions about our Maintenance Services? Contact the leasing office, and our friendly on-site team will be happy to help!

While most “pet-friendly” apartments have strict pet policies and a limit of only 2 pets, we understand your pets are part of the family at The Harrison. That’s why we happily (and exclusively) welcome up to 3 pets per apartment home with no weight limit, as well as offer generous pet policies, so furry family members of any size will feel right at home in our truly pet-friendly apartment community.

If you need any help adding your pet(s) to your lease, please contact us! Keeping pets properly registered ensures everyone enjoys a clean, comfortable community and helps support proper upkeep for all our pet-friendly amenities.

Contact our leasing office to discuss pet fees, deposits, community guidelines, and how to add a pet to your lease. You can also view our full Venterra Pet Policies here.

We make it easy for our residents to request Maintenance Services, so you can get back to enjoying your apartment home at The Harrison. You can submit a maintenance request anytime through the SMARTHUB resident portal, or connect with our leasing office, and we’ll take care of the rest. For the quickest support, please include helpful details like the issue type, the specific location in your apartment, when the issue started, and whether maintenance can enter if you are away.

The Harrison provides convenient options for our residents to send a maintenance service request, including:
• Submitting online through the SMARTHUB resident portal using your phone or computer
• Emailing our on-site team with the details of the issue
• Calling our leasing office directly to request service
• Stopping by the leasing office in person so we can assist you

Contact our leasing office if you have questions about requesting, submitting, or scheduling Maintenance Services at The Harrison, or if you would like to discuss the community’s access requirements and after-hours procedures. Our on-site team is always here to help keep your home comfortable, safe, and beautifully maintained.

Yes! At The Harrison, we understand that emergencies can happen at any time—and when they do, our professional Maintenance team is available 24 hours a day, 7 days a week to fix it. Whether it’s an urgent plumbing issue or an after-hours concern, you can count on fast, dependable assistance whenever you need it.

If you’re experiencing a maintenance emergency, reach out to us immediately using the Emergency Maintenance process provided at move-in or in your resident resources.

If you have questions about what qualifies as an emergency and how after-hours calls are handled, contact our leasing office to confirm the emergency criteria and the best number to call.

Yes, all of our Venterra communities also offer convenient Handyman Services to help personalize your apartment, so your home can always reflect your style.

The Harrison residents can request assistance with:
• Hanging curtains, drapes, and shelves
• Mounting TVs
• Installing simple home items
• Minor improvement tasks

At The Harrison, we actually prefer to help with projects like these to ensure proper placement and safety, especially when installing TV wall mounts, so please don’t hesitate to contact our office or submit a Handyman service request online through the SMARTHUB resident portal.

Once you’re a resident at The Harrison, you’re part of the Venterra family, and your comfort matters to us. That’s why we offer a 48-Hour Service Guarantee for standard maintenance requests at our apartment community. If you submit a service ticket, we guarantee it will be completed within 48 hours. It’s our way of ensuring you receive fast, reliable service every time.

Our community follows Venterra’s signature Service Promises, which reflect our commitment to providing a world-class living experience.

At The Harrison, we promise to keep everything:
• Simple: To ensure all your interactions and requests are easy and stress-free
• Clean and working: To affirm community spaces and amenities are well-maintained
• Fun: To provide enjoyable resident experiences and friendly service
• Exceptional: To go above and beyond in everything we do

These promises help create a supportive, resident-first atmosphere where you can feel at home from day one.

For questions about Venterra’s Service Promises, please contact our leasing office.

Yes! The Harrison is one of the most pet-friendly apartment communities in the country. We understand how important your pets are because we’re pet lovers too, so we’ve designed our community with your furry family members in mind. We proudly welcome up to 3 pets per apartment home with no weight restrictions, so even larger dogs can feel completely at home in our community.

The Harrison offers a thoughtfully planned environment where pets can play, explore, and enjoy life right alongside you. While our community conveniently provides an onsite dog park, our residents and their pets always have access to:
• Pet-friendly green spaces throughout the community
• Pet-friendly resident events, where two-legged and four-legged neighbors can socialize
• A team of true pet lovers who enjoy greeting your pets with treats and giving them plenty of attention whenever they stop by the office

We make it easy for pets to feel just as welcome as their humans. While certain breed restrictions do apply, our flexible pet policy and robust amenities make us a top choice for the best pet-friendly apartments.

For additional details regarding our pet policies, you can click here to view our full Venterra Pet Policies or contact our leasing office to learn more about our pet-friendly apartments, amenities, and community spaces from our friendly onsite team at The Harrison.

If you need guidance on the appropriate process to apply for a Service Animal, let us know! Service Animals and other assistance animals are handled according to applicable laws and are not considered pets.

At The Harrison, we are true animal lovers, and we believe all pets deserve the same comfort and care as their humans. That’s why we make it easy to for you to bring your furry, feathered, or caged companions home to our truly pet-friendly apartment community.

The Harrison offers one of the most flexible and inclusive pet policies for apartment living. We welcome up to 3 pets per residence with no weight limit and accept a wide range of pets. Whether you have a big lovable dog, a playful pup, a chatty bird, a curious cat, or a tiny hamster, our supportive onsite team keeps the entire process simple, flexible, and stress-free for pet owners. With plenty of pet-friendly spaces and thoughtful amenities, The Harrison provides a convenient and comfortable environment where your animal companions can relax, explore, and truly feel at home right alongside you.

Pets Welcome at The Harrison
Our community embraces pets of all kinds, including:
• Dogs
• Cats
• Caged birds
• Fish (in tanks within community guidelines)
• Small caged rodents such as mice, hamsters, and gerbils

This large scope of approved pets ensures a welcoming, flexible home environment for pet owners, and our pet-friendly apartments, thoughtfully designed community spaces, and generous pet policies reflect the care and consideration we have for all pets.

Pets That Require Additional Review
To maintain a comfortable community for all residents, certain exotic or uncommon household animals are typically prohibited, including but not limited to:
• Ferrets
• Non-Venomous Snakes
• Rabbits
• Reptiles
• Spiders
• Insects
• Uncaged Birds

If you have an exotic pet that you want to bring when you move into your new apartment at The Harrison, it will require pre-approval in writing from our Community Manager before your move-in. Approvals will be considered on a case-by-case basis, so please reach out to us if you strongly feel your exotic pet belongs at our apartment community.

For the safety of our residents, venomous animals are not permitted, and certain breed restrictions do apply. If you’re unsure whether your pet meets our community’s breed guidelines or adheres to our pet policies, please reach out to our leasing team. We will gladly help confirm if your pet will be allowed at our community.

With our flexible pet policies, onsite dog park, convenient outdoor spaces, and a warm, welcoming environment, The Harrison stands out as a top choice for the best pet-friendly apartments in Atlanta.

For complete details on our pet policies, including fees, deposits, and breed guidelines, please reach out to our leasing office or you can view our full Venterra Pet Policies here. If you need guidance on the appropriate process to apply for a Service Animal, let us know! Service Animals and other assistance animals are handled according to applicable laws and are not considered pets.

If you no longer have a pet in your apartment, your pet deposit will not come back to you right away. Pet deposits become part of the general security deposit and, if applicable, your pet deposit will be returned after your move out has been processed.

If you still have questions, please contact our leasing office.

To add a pet (or pets) to your apartment lease and keep everything up to date with the office, you will typically complete the required pet documentation, such as a pet addendum, and pay any applicable pet fee and pet deposit. We understand that this can be costly, so we offer to split pet fees into three payments.

Once your pet is registered, our leasing office can also confirm community guidelines like leash rules, pet etiquette, and any pet-friendly amenities available at The Harrison.

If you need any help adding your pet(s) to your lease, please contact us. Keeping pets properly registered ensures everyone enjoys a clean, comfortable community and helps support proper upkeep for all our pet-friendly amenities.

We’re here make your move-in and pet onboarding process smooth and stress-free! Just contact our leasing office for more information about pet fees, deposits, papework, community guidelines and how to add a pet to your lease. You can also view our full Venterra Pet Policies here.

Keeping pets properly registered at The Harrison ensures our apartment community stays clean and comfortable for everyone, and helps us provide the proper upkeep for all our pet-friendly amenities.

If you welcome a new pet into your home and forget to register your pet, contact our leasing office right away so we can help you get everything updated. Registering your pet keeps your lease information accurate and helps ensure all residents are following the community’s pet policy, including any required pet addendum, fees, deposits, and vaccination or documentation requirements.

If a pet is in an apartment and is not registered, the community may issue a notice to register the pet by a specific deadline. If you do not, then you will be subject to a lease violation fee and an unauthorized pet fee, plus an additional charge per day until the pet is either registered or gone, so please contact us as soon as possible to avoid added costs and keep your account in good standing.

If you need help adding your pet to your lease, please contact our leasing office. We can also provide additional information about applicable pet fees, deposits, paperwork, and community guidelines. You can also view our full Venterra Pet Policies here.

We are more than happy to welcome your service animal to The Harrison! If you have a service animal or other assistance animal, we want your move-in and living experience to be smooth and respectful. The first step is to connect with our leasing office and let us know you would like to request reasonable accommodation. We will provide the correct form and explain what documentation, if any, is needed based on applicable laws and the specifics of your request.

To register your Service Animal with the leasing office, you will need:
• A completed Companion Animal Form
• A letter from a medical professional either prescribing the animal or stating that the animal is necessary.

If you have any questions or need any help registering your Service Animal, please contact our leasing office. You can also view our full Venterra Pet Policies here.

Yes, dogs must be on a leash when outside your apartment home. With the exception of our onsite dog park where your dog is free to run off-leash, it’s important that dogs be on a leash and under direct control of a supervising person in shared community spaces. While you may have trained your dog to stay by your side, dogs can sometimes get excited (squirrel!) and run up to other dogs or people who are of different temperaments which could cause an unfortunate event.

Leash rules help protect residents, guests, and other pets, and they support a safer, more comfortable living environment. Following leash guidelines also helps keep our pet-friendly apartments enjoyable for everyone, including neighbors who may have different comfort levels around dogs.

Contact our leasing office to confirm our community guidelines, designated pet-friendly areas, and leash requirements. You can also view our full Venterra Pet Policies here.

Our convenient and pet-friendly onsite dog park is located on the first floor along with all of our community amenities, including the pool, gym, clubhouse, and dog spa. The courtyard area is also on the first floor near the dog park.

If you have questions about our onsite dog park, please contact the leasing office. We are happy to provide additional information, confirm community guidelines, designated pet-friendly areas, and leash requirements. You can also view our full Venterra Pet Policies here.

Yes, The Harrison has guidelines for accepted fish tank sizes to help protect the building and neighbors from potential water damage. In general, if you live above the first floor, fish tanks are typically limited to 50 gallons, while first-floor apartments may have more flexibility.

Before you set up a new aquarium in your apartment, contact our leasing office and get clear guidance on maximum gallons by floor level, approved placement, and any proof of containment requirements so you can enjoy your space with peace of mind. You can also view our full Venterra Pet Policies here.

For the safety of our apartment community, you may only pet sit for a friend if your Community Manager has given you the authorization to do so. You may not pet sit for any pets that are not allowed within the community or are on the Restricted Breeds list.

If a pet is in an apartment and is not registered, you could be fined for a lease violation and an unauthorized pet, plus receive an additional charge per day until the pet is gone, so please contact our leasing office before pet sitting to get permission from your Community Manager and avoid added costs. You can also view our full Venterra Pet Policies here.

If you would like to remove a pet from your apartment lease contract, you can send a message to our onsite team through the SMARTHUB resident portal. You can also call or email the leasing office, and a team member will help update your lease information.

Absolutely! Our friendly onsite team would be happy to help you get a replacement permit, so parking at Ventana is always easy and stress-free. If you need a new parking permit for a new vehicle, just bring (or send) your new vehicle details to the leasing office so we can update your information and issue the correct permit.

If you need a replacement parking permit, you can request one by calling, emailing, stopping by the office, or sending a message to our onsite team through the SMARTHUB resident portal. To help us take care of your request quickly, please include your vehicle information, including license plate number, make, model, and color.

If you need a temporary permit because you’re driving a rental car, you can typically place your existing decal in the rental vehicle. If that’s not possible, you’ll need to temporarily park in our designated guest parking area until you receive a new Parking Permit.

If you have questions about where to park, how long a temporary setup is allowed, or what to do if you’re switching cars again soon, please contact the leasing office, and we’ll walk you through selecting the best parking option for your current situation.

The Harrison does not have designated visitor parking, and guests are not required to have a parking pass, so guests are allowed to park in the open resident parking lot. This ensures convenient and free parking options are available to both our residents and their guests at The Harrison.

Please contact our leasing office if you have any questions about guest parking or would like to discuss resident parking policies at our community.

Our resort-style swimming pool at The Harrison is open from 9 AM to 10 PM all year long. Yes, residents will need their assigned Brivo pass to access the pool area, as well as the sports court and our other modern amenities.

To help keep the pool area safe and enjoyable for everyone, please follow the posted pool rules. Pool parties and large gatherings are not permitted, but if you’d like to host a small get-together, please reach out to our leasing team first. We also have a designated community area for larger gatherings, and we can help reserve your desired date or get you scheduled for when it’s available.

We’re happy to go over the community guidelines and suggest the best ways to celebrate while keeping the pool area comfortable for everyone.

If you have any questions about pool access or understanding amenity guidelines, please contact our leasing office. We’re happy to help with anything you need, whether you’re looking for more information on using the pool or want to learn more about our other modern community amenities offered at The Harrison.

Yes. They need the Brivo pass to enter.

No, residents will not need a pool pass to access our resort-style swimming pool. Residents are provided an assigned key fob at move-in, which is used to access our gated community and all the modern amenities at The Harrison.

If you have any questions about pool access, using your fob, or enjoying the amenities at The Harrison, please contact our leasing office. We can also provide a replacement fob if necessary, but replacement fees may apply.

At this time, The Harrison does not offer clubhouse rentals, but our community has a designated area for larger gatherings and celebrations. If you’re planning a get-together and want to discuss available community spaces or ideas for nearby venues, contact our leasing team, and we’d be happy to help point you in the right direction!

The onsite gym at The Harrison is conveniently open 24 hours a day, so you can work out whenever it fits your schedule. You’ll just use your resident key fob for access, which you’ll receive at move-in. Resident key fobs are also used to access the rest of the modern amenities at Ventana.

If you have any questions about gym access, using your fob, or enjoying the other community amenities at Ventana, please contact our leasing office. And if you ever need a replacement fob, we can take care of that too! While replacement fees may apply, we’ll always confirm the details with you before moving forward.

24/7; leasing office will provide access after move-in (They just need Brivo access)

They just need Brivo access.

The Harrison conveniently offers charcoal grills all throughout the community, so it’s easy to fire up the grill whenever you’re in the mood for a meal outdoors or a casual BBQ with friends. Just please remember to always leave the grilling area ready for the next resident to enjoy.

If you have any questions about the grilling stations or any of the other modern amenities at The Harrison, please contact our leasing office.

City bus stop, Retail in walking distance.

If you see suspicious activity, questionable behavior, or believe a crime is in progress, call 911 immediately so emergency responders can be dispatched right away. After you contact emergency services, please notify the leasing office so our onsite team is aware and we can take any appropriate follow-up steps to ensure the safety of our residents and our community.

If you have any questions about what to do or how to report suspect activity at our community, please contact the leasing office. A member of our team can also provide guidance on any community-specific resources like courtesy patrol information, after-hours contact instructions, and how to report concerns through your provided resident communication channels.

One of the most-loved community amenities at Ventana is our 24-hour fully-equipped gym, so you can workout whenever it works best for your schedule. Whether you go for cardio, strength training, free weights, or yoga workouts, our modern gym makes it super easy to exercise onsite and stay consistent with your wellness and fitness goals at your convenience.

Gym Highlights:
• Cardio and weight equipment for strength training
• Stretch area for yoga, mobility, and floor workouts
• 24-hour gym access for workout convenience
• Indoor exercise and fitness space for healthy living and wellness

Other Popular Amenities at Ventana
In addition to Quick Access to I-10 + Walkable Lifestyle

Ventana offers residents plenty of inviting community spaces designed for relaxation, connection, and outdoor activity.
Ventana offers a collection of community amenities designed to enhance how you live, work, and connect.
Cool off in one of two sparkling swimming pools or spend time outside with your pets at the onsite dog park surrounded by beautifully maintained landscaping.

Other modern amenities to enjoy while living at Ventana include:
• Gated Community Access
• 3 Pets Welcome + Dog Park
• 2 Swimming Pools + Poolside Grilling Station
• Hill Country Historic Lodgehouse Cabana
• Coworking Space + Coffee Bar
• Covered Parking + Attached Garages
• Outdoor Gathering Area
• Touch-Free SMARTPACKAGE Lockers

If you have any questions about the community amenities offered at Ventana, please contact our leasing office.

Waterbeds are typically allowed only in first-floor apartment homes due to weight and water-damage risk. If you live on an upper floor, waterbeds are generally prohibited to help protect the community and your neighbors.

Contact our leasing office before purchasing or moving in with a waterbed, and our friendly onsite team can confirm what’s permitted in your apartment home and share any requirements that may apply.

Yes, in many cases, you can choose satellite service instead of cable, as long as the installation follows our community guidelines and does not damage the building or create safety issues.

The installer may need to follow specific placement rules, so please contact our leasing office before scheduling the installation. Our friendly onsite team can share the approved installation guidelines and discuss any deposits, restrictions, or documentation needed so your setup is easy and compliant.

The Harrison offers SMARTPACKAGE lockers, giving you a secure, convenient way to receive deliveries without the stress of missed drop-offs or packages sitting outside your door. With 24-hour access, you can pick up your deliveries whenever it fits your schedule, whether you’re coming home from work, heading out early, or just running errands.

Here’s what The Harrison residents love about our SMARTPACKAGE locker system:
• Secure storage for your deliveries until you pick them up
• 24/7 access so you can grab your packages any day at anytime
• Protection from weather exposure, damage, and theft
• Easy notifications so you know right when your package arrives

It’s an ideal solution for everyday online shopping and deliveries from major carriers like Amazon, USPS, FedEx, and UPS. Overall, our SMARTPACKAGE lockers make apartment living feel easier, more flexible, and more dependable, so you can spend less time worrying about deliveries and more time enjoying your home.

Contact our leasing office if you have any questions about the SMARTPACKAGE lockers provided at our community.

Yes, only on one side of the property.

Yes, residents will have different mailbox numbers assigned for receiving mail, and your mailbox number will be provided upon move-in. If you have any questions regarding your mailbox or how to receive your mail, please reach out to our leasing office and we can help!

If you are locked out after office hours, you will typically need to contact a locksmith at your expense to regain entry. This policy helps protect resident safety and privacy, since our onsite team is not available to verify identity when the leasing office is closed.

To avoid future lockouts, consider keeping a spare key with someone you trust or using any of the approved key management options provided by our community.

Contact our leasing office to confirm lockout procedures during office hours and what approved key management options are available to you.

A chirping smoke detector usually means the battery is low and needs to be replaced. For your safety, do not disconnect the smoke detector. You can submit a service request through the SMARTHUB resident portal or contact our leasing office and a team member will help replace the battery and confirm the device is working properly.

If you ever believe there is an active safety concern, follow our community’s emergency instructions right away or contact our leasing office to discuss response procedures and whether replacement is handled only by maintenance.

If something is not meeting your expectations, we want to know so we can help make it right. The best approach is to share your concern as soon as possible, along with clear details such as what happened, where it happened, dates and times (if relevant), and what outcome would feel like a fair resolution. You can contact our leasing office directly, send a message through the SMARTHUB resident portal, or use the resident feedback option provided by our community.

If your concern involves an urgent safety issue or criminal activity, please call 911 immediately. For non-emergency issues, contact our leasing office promptly so our team can respond faster, document the situation, and follow up with next steps to resolve the issue, so you can get back to enjoying a better living experience at The Harrison.

The best first step is often friendly, respectful communication, if you feel comfortable doing so. Many noise issues come down to different schedules, and a quick conversation can resolve it. If you do not feel comfortable speaking directly with a neighbor, or if the issue continues, contact the leasing office so our team can help address your concern and document the situation appropriately. For the fastest resolution, please provide specifics like the days and times the noise is happening, the type of noise, and where you are hearing it.

Contact our leasing office to confirm the best way to report any noise concerns, especially outside normal office hours.

If you need to update any lease-related information like your vehicle, pet, or contact details, the easiest way is to message our leasing office through the Venterra SMARTHUB resident portal. You can also email, call, or stop by the office to request an update.

Keeping your information current helps ensure you receive important community updates, billing notices, maintenance communication, and any package or parking related messages.

Some updates may require documentation or a signed addendum. Contact our leasing office to confirm what is needed for your specific information update, so it can be completed quickly and accurately.

To change your emergency contact, you will typically need to complete an updated Emergency Contact form with the leasing office so your resident file stays accurate. This information is incredibly important to keep updated so the team can reach the right person quickly if there is an emergency situation affecting you or your apartment home. If you recently changed other contact information like your email address or new phone number and need to update our office, it is recommended to also update or confirm your emergency contact at the same time.

Contact our leasing office to determine whether you can update your emergency contact in person, by email, or online through our resident resources.

Yes, they can be taken off the lease, but the process and the requirements will depend on whether the person moving out is listed as an “occupant” or as a “leaseholder.” If the person is an occupant, the leasing office can typically remove them from the lease contract using the required move-out addendum signed by the leaseholders. If the person is a leaseholder, additional paperwork is usually required to officially remove them, and the remaining leaseholders may need to complete a re-verification process to confirm they still meet the qualifying criteria for the apartment home.

Contact our leasing office as soon as you know a household change is coming. Our friendly onsite team can guide you through the process and explain exactly what forms are needed, how long the process takes, and what documentation to bring so the update is handled correctly and quickly.

To add someone to your apartment lease, contact our leasing office and request the correct application or add-on process. In many cases, the person being added will need to complete an application and meet the community’s qualifying criteria, and then the leasing office will prepare the appropriate lease documents or addenda to update your household.

For faster processing, ask our leasing office what documentation the new household member should bring and whether an appointment is recommended. We can also confirm whether the application process can be done online, what screening is required, and if any fees apply.

Anyone living in your apartment home, even part-time in many cases, should be properly listed so the community has accurate household information and can apply community policies consistently. Adding an occupant helps support controlled access to the community, ensures the right people can receive keys or access devices when applicable, and helps our on-site team communicate effectively during serious situations like Emergency Maintenance notifications or community updates.

including screening requirements and documentation. If someone is staying with you regularly or is planning to move in, contact our leasing office to confirm the correct way to add them to your apartment lease so your contract remains accurate and you avoid unintended lease violations.

When you move out, you will typically need to return all keys and entry devices directly to the leasing office. Turning everything in properly and on time helps us officially confirm the end of possession, keeps your move-out process on track, and supports a faster, smoother final account closeout.

In most cases, keys and devices are due by close of business on the last day of your lease term, or by the specific deadline listed in your move-out instructions. Be sure to return everything issued to your household, which may include apartment keys, mailbox keys, key fobs, gate remotes, and any amenity access devices.

If you are moving out on a weekend, holiday, or outside normal office hours, contact our leasing office in advance so we can explain after-hours options (if available) and help you make a clear plan for returning your items. We can also confirm your exact deadline and provide a simple checklist to help you avoid any delays or replacement fees.

Renewal options are typically sent about 75 days before your lease expires, often by email, so you have time to review pricing, consider term choices, and make a decision without feeling rushed. Typically, renewal rates are based on current market conditions, apartment availability, and the lease term length you choose. When you receive your renewal options, you may see multiple term choices with one option highlighted as the best value for your lease renewal based on the offered pricing and length of the leasing term.

If you prefer a specific lease term or you are trying to align your renewal with work, school, or travel plans, please let us know as soon as possible so we can help you lock in the option that works best for your lifestyle. Renewing early can also help you secure the lease term you prefer and reduce any last-minute decision pressure.

Contact our leasing office to confirm renewal timelines and discuss how your renewal options will be delivered. We can also resend your renewal offer if you have not yet recieved your expected renewal details.

Yes! At The Harrison, we understand that life happens and things can change, so when you’re having to adapt to these life changes, we want our apartment home to adapt with you. That’s why our community offers easy apartment transfers, allowing our residents to:
• Select a different floor plan and move into a larger or smaller apartment
• Transfer to another building or area within our community
• Transfer to any Venterra community if you’re relocating to a new city

It’s a flexible, resident-friendly way to stay part of the Venterra family no matter where life takes you.

Transfer requirements usually include a minimum timeframe in your current home and a strong payment history. Contact our leasing office to review the transfer policy, eligibility requirements, and any applicable fees, as well as confirm availability, timing, and discuss the steps to secure your new apartment.

In many cases, yes. Your SMARTHUB resident account can transfer with you, but the change typically needs to be processed in the system and may take a few days to fully update. During the transition, you may temporarily be unable to use certain functions for the new apartment, such as making payments or submitting service requests, until the switchover is complete.

Contact our leasing office before your transfer date to confirm timing and avoid gaps. If you need to pay rent or submit a maintenance request during the transition, our friendly leasing team can provide the best workaround for you and your new apartment.

The earlier you start planning your move-out, the smoother the entire process tends to be. As soon as you decide to move, please let us know so we can confirm your required notice date, help you choose a realistic move-out day, and line up key details like movers, utility transfers, and any inspection appointments that are part of our move-out process. Planning ahead also helps eliminate any last-minute stressors and gives you more flexibility as you prepare for moving day.

To help avoid potential move-out charges, you should focus on returning your apartment home in clean, move-in ready condition and follow our community’s move-out checklist. A strong move-out prep plan typically includes removing all personal belongings, cleaning floors and surfaces, wiping down appliances, emptying cabinets and closets, disposing of trash properly, and taking care of small items you may be responsible for, like filling minor nail holes if required. If you are not sure what to prioritize, our team can share the most common areas residents tend to miss so you can spend your time where it matters most.

Contact our leasing office for our recommended move-out checklist. We can also help confirm key dates, schedule any required inspections, and provide guidance on our community’s cleaning expectations so you can move out with confidence.

If you plan to move out at the end of your lease, you will need to provide advance notice to vacate (preferably 60+ days) and complete your community’s move-out process. Submitting notice on time helps you avoid month-to-month rates, unexpected charges, timeline confusion, and extra days of rent responsibility. It also helps you plan important next steps like scheduling your move, setting up utilities at your new home, preparing for inspections, and confirming when your final walkthrough will happen.

Contact our leasing office as soon as you are considering a move so we can confirm your required notice period, provide the correct form, and explain the move-out timeline clearly.

If you move out before the end of your lease term, it is typically considered a lease break (or a breach of the lease contract), unless you qualify for a special circumstance under your lease or applicable law. In that situation, your responsibilities and any potential charges are outlined in the Default by Resident section of your lease agreement. Depending on your lease terms and local requirements, this may include additional fees and continued financial responsibility for rent until the apartment is re-leased.

The best way to avoid surprises (and any potential charges) is to contact the leasing office before you finalize your plans. Our team can provide the quickest path to accurate details based on your specific lease and move-out date, as well as our community requirements. We can also walk you through the move-out process, provide a lease-break quote, discuss timelines and required documentation, and help you understand your options. In some cases, there may be alternatives that can reduce costs, such as transferring to another apartment home if one is available.

If keys, remotes, fobs, or other entry devices are not returned to our leasing office, you may be charged replacement fees as outlined in your lease agreement for each item not turned in. Replacement charges may reflect the cost to replace any missing devices and rekey for security when necessary. The specific fee amounts are listed in Section 1 of your lease contract.

If you are unsure which devices you have been issued and what must be returned, contact our leasing office before your move-out day so we can help confirm your move-out checklist and you can avoid any unnecessary fees.

Once you have submitted your notice to vacate, you will need to schedule and complete a Maintenance Move-Out Check. Think of it as a quick, helpful “prep visit” that allows our team to assess the overall condition of your apartment home and plan ahead for what will be needed after you move out, such as supplies, services, and any routine repairs. By planning in advance, we can ensure your move-out process is smoother, more efficient, and easier for you.

During the Move-Out Check, a maintenance technician may take a look at major systems, appliances, fixtures, and general wear so we can accurately schedule the work needed to get the home ready for the next resident. The visit is usually brief, often about 15 to 20 minutes depending on the apartment layout and what has to be reviewed.

If you need to reschedule the appointment, discuss special circumstances, understand entry notice requirements, or have any questions about what to expect during the visit, simply contact the leasing office. Our team can also walk you through move-out timlines and procedures for our community, so you feel comfortable and confident throughout the entire move-out process.

Yes, we will typically need to access your apartment before your move-out date in order to complete the Maintenance Move-Out Check portion of our move-out process. During the Move-Out Check, a maintenance technician will access your apartment to look at major systems, appliances, fixtures, and general wear so we can accurately schedule the work needed to get the apartment ready for the next resident. The visit is usually brief, often about 15 to 20 minutes depending on the apartment layout and what has to be reviewed.

Please let us know about any special circumstances we should plan for prior to our visit, like if you work from home and have meetings scheduled or if your pets tend to get anxious around new people. Our goal is to make this visit quick, easy, and minimally disruptive so we can keep your move-out experience smooth and stress-free.

If you have questions about the Maintenance Move-Out Check, contact our leasing office. We’re also happy to review access procedures, entry notice requirements, and scheduling preferences with you so you feel comfortable with the timing of our visit.

In many cases, you do not need to be home for the Maintenance Move-Out Check. If you are not home, please make sure all pets are secured and ensure minors are not home alone, so the visit can be completed safely and efficiently without disruption. If you prefer to be present, contact our leasing office to request a time window that works for your schedule.

For questions about our access procedures, pet handling requirements, what to expect during the visit, and how to prepare your apartment for the Maintenance Move-Out Check, contact our leasing office.

Absolutely. If you need to change the time or date of your scheduled Maintenance Move-Out Check, please let our onsite team know as soon as possible. You can typically call, email, send a message through the SMARTHUB resident portal, or stop by the leasing office to request a new appointment. Rescheduling your Maintenance Move-Out Check as early as possible helps keep your timeline on track and supports a smoother move-out process.

Contact our leasing office to confirm the next available appointment and what to expect during the visit. Whether you have special scheduling needs, pets at home, or you work remotely and have meetings, we can help coordinate the most convenient time that works for you and the technician.

You will not be charged based on the results of the Maintenance Move-Out Check. The Maintenance Move-Out Check is designed to assess what will be needed to prepare the apartment for the next resident, not to determine charges. Any potential move-out charges, if applicable, are typically evaluated during the final Move-Out Inspection or determined after the apartment is fully vacated, based on the condition of the home at move out and the terms of your lease agreement.

If you have any questions, please contact our leasing office. We can help explain the difference between the Maintenance Move-Out Check and the final Move-Out Inspection, as well as provide guidance on what to clean and repair before you turn in your keys.

The Maintenance Move-Out Check is usually completed after you submit notice to vacate and helps the maintenance team plan supplies, repairs, and services needed to prepare the apartment for the next resident.

The Move-Out Inspection focuses on the condition of the apartment when you move out and may be used to determine any move-out charges according to your lease.

Contact our leasing office to schedule your inspections, confirm what to expect during these visits, discuss how to best prepare for your appointments, and explain what you can do to reduce the likelihood of any move-out charges.

A Move-Out Inspection is often scheduled with the leasing office at or near your move-out date. Scheduling an inspection can help you understand our community’s expectations for condition and cleanliness, and it gives you an opportunity to ask questions about our move-out process.

Contact our leasing office to discuss the best scheduling options, make an appointment for your Move-Out Inspection, and confirm what to expect during the visit.

Yes. We understand that plans can shift quickly, so please contact our leasing office as soon as possible if you need to reschedule your Move-Out Inspection. You can let us know by phone, email, or message through the SMARTHUB resident portal, and our onsite team can help you determine the best scheduling options, find a new time to complete the inspection, and confirm what to expect during the visit,

If a Move-Out Inspection is not scheduled prior to you leaving our apartment community, our team may complete an inspection after the apartment is vacant and keys have been returned. In that case, any final assessment and potential charges, if applicable, will be based on the condition of the apartment at the time of the inspection and the terms of your lease agreement.

Contact our leasing office and schedule your Move-Out Inspection to avoid additional fees and discuss how to follow our community’s move-out process for the smoothest move-out experience.

If you think you may need extra days, contact our leasing office as soon as possible. We can discuss any options that may be available to you, such as short extensions or month-to-month terms, and determine what your updated rate and responsibilities would be.

Please be aware that extensions are not always available, so reaching out early gives you the best chance to understand your options and plan accordingly.

After your move-out is fully processed, you will typically receive a final account statement that summarizes everything related to your closeout, including any applicable charges, credits, and your deposit accounting, all in accordance with your lease and our community requirements. To help ensure everything is delivered correctly and on time, it’s a good idea to update your forwarding address, email, and phone number before you turn in your keys.

If you’re not sure where to submit your forwarding address or you’d like to confirm how your final statement will be delivered (email, mail, or another method), just reach out to our leasing office. Our team will gladly walk you through what to expect and make sure we have the correct information to send your final statement without delays.

Our leasing office will be your best point of contact for any questions or needs you may have during your move-out process at The Harrison. Our friendly onsite team is here to discuss move-out timelines and community-specific instructions, provide a move-out checklist, schedule inspections, assist with key returns, share our cleaning expectations, and answer any final account questions.

As soon as you know you’re moving, contact our leasing office and share your planned move-out date, so we can help guide you through the entire move-out process quickly and accurately to eliminate any delays, extra fees, or surprises.

Yes. The Harrison offers a resident referral program that rewards you for referring someone who becomes a resident at our apartment community. In most cases, the referral reward is applied as a credit after the new resident has lived in the community for a set period of time.

To help ensure your referral is tracked correctly, the referred applicant should list your name on their application during their application approval process so your reward is tied to their move-in.

Contact our leasing office to learn more about the referral requirements at our apartment community and get tips on how to help your referral candidate tour, apply, and move in quickly so you can start earning your referral reward even faster.

In many cases, yes. If you refer someone to another Venterra community, even in a different city or state, you may still qualify for a referral reward when your referral moves in and meets the program requirements. This is a great option if a friend is relocating or looking for apartments for rent in another market where Venterra has communities.

Contact our leasing office to confirm how sister property referrals are tracked and determine the best way for your referral candidate to list you on their application during their application approval process.

A VIP is a “Very Important Person” in the Venterra referral program and typically refers to a resident who has successfully referred multiple new residents to our Venterra communities. VIPs may qualify for enhanced referral rewards as a thank you for helping friends and family find an apartment home they love.

Contact our leasing office to confirm our VIP qualifications and current referral reward details.

Yes, you may still be eligible to receive referral rewards after you move out, as long as your referral meets the program requirements and you remain eligible under the terms of the referral policy. When you are no longer a resident at our community, rewards are often provided in an alternate form such as a check instead of a resident account credit.

Contact our leasing office or reach out to the referral support contact listed at our community to confirm how rewards are issued after move-out and what information is needed to ensure payment is sent correctly.